Impact Report 2024/25 – a quick look at our year
Over the past year, more people than ever turned to us for help. Many were dealing with money worries, housing problems, benefit changes or pressures at home. We took time to listen and helped each person understand their options and feel more in control.
Last year, 18,513 people came to us for advice and support. Together, we worked through more than 71,000 issues. These ranged from urgent debt concerns to questions about benefits, housing and everyday costs.
Looking back, these numbers tell an important story. They show how many people across Norfolk needed a safe, trusted place to turn when things felt uncertain.
A sense of the difference this made
Behind every number is someone who needed clarity or reassurance. When people arrived feeling overwhelmed, we helped them explore their options and take their next steps with confidence.
Our work also led to over £35 million in public benefit, including extra income for local people and reduced pressure on public services.
This meant families could stay in secure homes, older people could manage essential costs and many people could move forward with fewer worries.
What you’ll find in the full report
Here’s a snapshot of what the full report explores:
stories that show how advice changed everyday lives
the financial impact of our work across Norfolk
the role our volunteers played in reaching more people
the partners who helped us make this possible
Each section shows what free, independent advice can mean when life feels difficult.
Read the full report
You can read the full Impact Report 2024/25 here:
