Become a local
Citizens Advice volunteer

Become a volunteer

Current openings

ALL LOCATIONS

Volunteer Advisor

Apply now

DEREHAM

Volunteer Receptionist

Apply now

Why volunteer?

As a charity, we rely on volunteers to help people when they need it most. Our volunteers tell us the role is highly rewarding!

By volunteering, you can:

  • Help people resolve real-life problems

  • Gain new skills and experience

  • Build confidence and meet people from different backgrounds

  • Support your career development or explore a change of direction

  • Give back to your local community

Volunteering can fit around your life, whatever your personal circumstances.

What do our volunteers do?

Our volunteers support people in different ways, depending on the role and the service.

Giving advice and information

Many volunteers help clients:

  • Online (including email)

  • Over the phone

  • Face to face

You might:

  • Help someone manage debts and contact organisations they owe money to

  • Explore what benefits someone is entitled to and help them complete an application

  • Explain tenant rights in rented accommodation

  • Support clients to switch energy providers or resolve consumer issues

Some roles focus on helping people find information and take action themselves, such as using a computer to manage money or complete forms.

No prior experience is needed, and full training is provided.

A woman with short gray hair and glasses on her head, holding a clipboard and talking to another woman with shoulder-length blonde hair inside a Citizens Advice office.

Other ways to volunteer

Not all volunteers give advice. You can also support us through:

  • Administration support

  • Research and campaigning

  • Communications and digital roles

  • Trustee roles, helping to run the charity and ensure good governance

Valuing inclusion

We’re an inclusive and welcoming organisation, and we’re here for everyone. Our volunteers come from a wide range of backgrounds, and we particularly welcome applications from:

  • People with disabilities, physical or mental health conditions

  • LGBTQ+ individuals

  • People from different ethnic backgrounds and cultures

If you’d like to discuss flexibility around location, time, role responsibilities or support needs, please contact us. We’re happy to talk.

Two women working at desks with computers, wearing headsets in an office setting.

Training and support

All volunteers receive:

  • A flexible, structured training programme

  • Ongoing mentoring and supervision

  • Access to online training materials you can complete at your own pace

  • Support from your team from day one

Training covers areas such as benefits, debt, housing, employment, consumer rights, healthcare and more.

Three colleagues having a discussion in a professional office setting, with two women and one man, one woman holding a green folder, and the others holding papers.

Frequently Asked Questions

  • Yes! Our advisors complete a flexible and formal programme of training, with support and mentoring throughout the process. Most of our training materials are online so you can access them to suit your lifestyle but you’ll join your team from day one to ensure you have good links and strong mentor support.

  • We ask for a day a week from each of our volunteers although some give much more. We are fully flexible on holidays and other calls on your time.

  • Yes. There are administration, research, communications and trustee roles available.

  • You will be making a real difference in lives of the people you advise and learning how to tackle a range of present-day issues that are affecting the members of our communities.

    Our volunteer training courses build on valuable skills such as communication, listening and creative problem-solving and experience with us increases your employability.

    You will get to meet and work with a range of different people, both independently and in a team.

    • Access our wellbeing Assistance Scheme

    • Access the Charity Discount Scheme

    • Participate in social events for volunteers

    • Have the option to join network groups within the organisation for individuals from various Ethnic backgrounds and cultures, people with Disabilities, LGBTQ+, Trans and Non-Binary

    • Have all of your travel expenses remibursed!