Volunteer and make a difference

Become a local Citizens Advice volunteer adviser

Apply here

Why volunteer?

As a charity, we can’t do what we do without our amazing volunteers, and they tell us it’s hugely rewarding.

You’ll make a difference in your community, learn new skills, and meet people from a wide variety of backgrounds. Some people find it helps their confidence, and others find it supports their career development with valuable experience and learning opportunities.

Give back to the community, gain new skills valued by employers, and meet new people.

Volunteering can be highly rewarding, whatever your personal circumstances.

If you are looking to get into work or fancy a change of career, volunteering with us can help to give you an extra edge and experience with us is highly regarded by employers. Take a look at our current opportunities at the bottom of this page and view their role specifications to see more of the perks of volunteering with us!

Becoming a volunteer adviser

FAQ

Volunteer testimonies

Learn more:

Giving advice and information

Many of our volunteers help people online, over the phone and face to face, to explore the issues that they need help with.

Some roles can support people to find this information themselves and take action, for example, to use a computer to manage their money, pay their council tax bill or find a rented property.

Other roles may involve helping clients with a specific issue, such as completing a benefits form, or switching energy provider. Many of our volunteers help clients with a range of issues, supporting them to weigh up their options and to take action. You might:

  • Help someone with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to

  • Explore what benefits someone is entitled to and help them to complete a benefit application form

  • Help someone understand their right as a tenant in rented property

No prior experience in these area is needed, as you’ll receive full training.

  • As a registered charity, we have a board of trustees, who guide our strategy alongside our CEO. Our trustees make sure we:

    • Stay focused on our objectives, like offering high quality advice services to our community

    • Comply with the law, including upkeep of premises, insurance, recruitment and equipment

    • Secure funding for current and future needs, and use all our funding responsibly

    • Are recognised and valued by local organisations, funders and people Trustees usually give around 8 hours a month to their role, including attending regular evening meetings. There are no set qualification needed but sometimes we may be looking for specific skillsets, like legal or fundraising experience, to make sure our board is well balanced. We will provide full training.

  • In this role, volunteers find out more about issues and then set up campaigns to bring about change. You might survey clients and then use the results to suggest policy changes. You might then write press releases, set up events, and raise awareness of the issue using social media.