Visit us
Get in touch
Our offices are staffed by an Advice Coordinator who support our volunteer advisers to discuss with you the best options to help you with your query.
We don’t publish our local office numbers due to the varied opening hours for each office.
The best ways to get in touch or contact us are as follows:
Adviceline 0800 144 8848
Attend on the days we are open
Office details and opening hours
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Attleborough
Open for advice and appointments.
Wednesday and Thursday:
10am - 12pm and 1pm - 3pm.
2 Exchange Street, Attleborough, NR17 2AB
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Dereham
Open for advice and appointments.
Monday, Tuesday and Friday:
10am - 3pm
The Link, Breckland Business Centre, Saint Withburga Lane NR19 1FD
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Fakenham
Currently closed
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Great Yarmouth
Please note: The office will close on Fridays from 30 January 2026.
Our last Friday opening will be 23 January 2026.Open for advice and appointments.
Monday and Wednesday:
10 am - 12 pm pop-in service, appointments until 3 pm
Great Yarmouth Library ‘The Place’, 37-39 Market Pl, Great Yarmouth NR30 1LX
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Holt
Open for advice and appointments.
Tuesday:
10am - 12pm
Kerridge Way, Holt NR25 6DN
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Kings Lynn
Open for advice and appointments.
Monday, Tuesday and Thursday:
10am - 2pm
Hanse House, South Quay, King's Lynn, PE30 5GN
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North Walsham
Open for advice and appointments.
Monday to Thursday:
10am - 1pm, 1:30pm - 3pm drop in service
3 St Nicholas Court, North Walsham, NR28 9BY
Please note there is no client parking available at this site.
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Norwich
Open for advice and appointments.
Monday to Friday:
10am - 12:30pm, 1pm - 3pm
83-87 Pottergate, Norwich, NR2 1DZ
Please note there is no client parking available at this site
Our outreaches
Our advisers can be found at outreaches across Norfolk.
We work with partner organisations to make sure everyone can access our advice and support. If you can’t reach your local Citizens Advice office - try one of our outreach locations.
Scroll down to find out more about your nearest outreach location.
Citizens Advice have teamed up with Yorkshire Building Society to host our advisers at their branches across Norfolk.
You don’t need to be a YBS customer to use these outreaches. These appointments are for everyone in the community, not just Yorkshire Building Society customers.
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Cromer
1hr Appointments on Tuesdays.
Visit the branch or call to book an appointment:
01263 514 115
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Great Yarmouth
1hr appointments on
Visit the branch or call to book an appointment:
01493 856 577
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Kings Lynn
1hr appointments Monday to Friday.
Visit the branch or call to book an appointment:
01553 763 388
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Norwich
1hr appointments on Mondays.
Visit the branch or call to book an appointment:
01603 629833
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Swaffham
1hr appointments on Wednesdays.
Visit the branch or call to book an appointment:
01760 721 276
Find us at local Trussell food bank outreaches
We’re working with Trussell Trust to make sure everyone experiencing food insecurity is receiving the right support.
You can speak to an adviser at Trussell food bank locations:
Attleborough
Aylsham
Cromer
Dereham
Downham Market
Gaywood
King’s Lynn
Norwich
Stalham
Swaffham
Watton
Wymondham
Other outreach locations
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Wymondham Abbey Hall
Wymondham Abbey Hall Abbey Hall Church Street, NR18 0PH
Drop-in sessions
Monday 10am - 1pm
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Iceni Centre, Swaffham
Swaffham Community Centre, The Campingland PE37 7RB
Appointment only. To book an appointment:
- Call 01760 722800
- Email enquiries@iceni.info
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Wayland House, Watton
Wayland House, High Street, Watton, IP25 6AR
Appointment only. To book an appointment:
- Call 01953880204
- Email officewaylandpartnership@gmail.com