Free, confidential energy advice for anyone struggling to keep their home warm.

No one in Norfolk should be cold, hungry or without power. If you’re struggling with energy bills – or you’re worried things might get worse – we’re here to help.

How we can help

Everyone’s situation is different. You might only need a quick bit of guidance, or you might need longer support. Either way, our team is here for you.

We can help you with:

Understanding your bills and payments
Dealing with energy suppliers
Support if you’ve fallen behind or are worried about disconnection
Grants, schemes and financial support you may be entitled to
Reducing your energy costs
Practical advice if your energy use is linked to health issues
Emergency help when you’ve run out of credit or had to turn the power off

You don’t need to be in crisis to contact us. If you’re unsure, we’d always rather you reach out early.

Get help quickly: request a callback

We’ve created a simple form so you can get support without waiting on the phone.

Just tell us your name, contact details, and a short summary of what’s going on.
One of our dedicated energy advisers will get in touch within four working days.

Get help

Why we’re running this campaign

Many people across Norfolk are struggling with the cost of keeping their homes warm, especially over winter. That’s because:

The UK energy price cap for Oct–Dec 2025 increased to £1,755 a year for a typical household. This is a 2% rise compared to the previous quarter.
Energy bills in 2026 are 26% higher than at the start of 2023.
Standing charges — the unavoidable daily fees — have risen sharply, hitting people on low incomes hardest.
Many rural Norfolk homes are off the gas grid and rely on heating oil, which remains one of the most expensive ways to heat a home.
Local data shows Norfolk residents — especially in rural and older homes — are disproportionately affected by poor insulation, higher costs, and limited heating options.