Work with us

Current openings

  • Job Type: Fixed Term for 8.5 months  

    Salary: £28,392 per annum   

    Hours: 37 hours per week   

    Pension: 4.5% employer contribution     

    Annual Leave: 25 days plus bank holidays

    Help people leave hospital with more than a discharge plan. 

    Leaving hospital should be a positive step, but for someone facing debt, housing problems, benefit delays, caring responsibilities, or other challenges, going home can bring a whole new set of worries. 

    We are looking for an Advice Coordinator to work within The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust, helping patients overcome the practical problems that could affect their recovery, independence, and wellbeing. 

    Working alongside hospital teams, volunteers, and other support services, you will provide practical, impartial advice at a crucial point in people’s lives, helping them leave hospital feeling better supported and more confident about what comes next. 

    Main responsibilities: 

    • Provide one-to-one advice and support, face-to-face and by phone 

    • Help people with a wide range of issues, including complex and multiple needs 

    • Connect patients with appropriate services and ongoing support 

    • Work closely with hospital staff, volunteers, the discharge team and other agencies 

    • Help staff and volunteers better understand the support available to patients 

    • Maintain accurate case records and contribute to project monitoring and evaluation 

    • Help us learn from the project and improve the way services work together 

     

    What we’re looking for: 

    • A confident communicator and excellent listener 

    • Experience supporting people with complex or multiple needs 

    • The ability to explain information clearly and sensitively 

    • A compassionate, approachable, and person-centred manner 

    • The ability to manage a busy workload and keep accurate records 

    • Confidence using IT and collaborating with different professionals and organisations 

    We Offer: 

    • Full training and support, including adviser accreditation 

    • 4.5% employer pension contribution   

    • 25 days annual leave plus bank holidays (3 days between Christmas and New Year and 2 days before the August bank holiday) 

    • Flexible working opportunities   

    • Employee Assistance Programme   

    Closing date: 3 November 2026.  

    Interview date: Held on a rolling basis, so we encourage you to apply early. We reserve the right to close the vacancy early if we find the right candidate. 

    This role is subject to a satisfactory DBS and right to work checks.  

    How to apply 

    Ready to apply? Send us your CV and a Cover Letter using the link below.

    APPLY HERE

    If you need any adjustments at any stage of the recruitment process, please let us know. 

What we look for

We provide full training for our roles. However, we will favour applicants who demonstrate the following experience:

  • Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice

  • Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority

  • Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment

  • Good IT knowledge and an ability to support clients in accessing information using IT systems

  • Previous experience as an accredited adviser in a similar work environment

  • Experience of supporting volunteers

Please note that you will likely be subject to a DBS and Right to Work Check.

We offer our staff

  • Outline of an open book with a light bulb above it, representing ideas and learning.

    Ongoing support and professional development

    Opportunities to learn, grow and develop your skills throughout your time with us.

  • Line drawing of a piggy bank with a coin featuring a dollar sign being inserted.

    4.5 % employer pension contribution

    Helping you plan for your future with a generous pension contribution.

  • Icon of a lounge chair with an umbrella, representing relaxation or a beach setting.

    25 days annual leave

    Including five set office closure days, and bank holidays.

  • Two hands forming a heart shape with a small heart inside, symbolizing care and love.

    Access to an Employee Assistance Programme

    Including wellbeing support, retail discounts and access to special offers.

  • Line drawing of a person working at a desk inside a house with a clock above.

    Flexible working options

    Supporting a healthy work‑life balance through flexible working arrangements.

  • Blue outline icon of a compact car on a black background.

    Travel expenses covered

    Compensation for work‑related travel expenses.