Work with us

Job Type: Permanent

Hours: 7 hours per week (Attleborough Foodbank Tues AM, Watton Foodbank Thurs PM.

Salary: £25,867 per annum £4,893 (Pro rata)

Annual Leave: 20 days plus bank holidays & five office closure days

Thank you for your interest in working with Norfolk Citizens Advice.

We provide free, confidential, impartial and accredited advice to people across Norfolk, helping them overcome challenges and find a way forward. As an independent local charity and a member of the Citizens Advice network, we support people facing issues relating to money, benefits, housing, employment and much more.

We're looking for a compassionate and motivated Adviser to join our team, working within local foodbanks to support people who may be experiencing financial hardship, rising living costs or difficulties accessing essential services.

Full training will be provided, making this an excellent opportunity for someone with strong people skills and a desire to make a meaningful difference in their community.

About the Role

This is a rewarding frontline role supporting clients through face-to-face and telephone advice services.

You will provide practical, impartial and empathetic support to individuals seeking help, helping them understand their options and access the assistance they need.

Key Responsibilities

• Deliver one-to-one advice and information to clients face-to-face and by telephone

• Provide call-backs and support to clients through our Adviceline service.

• Explain complex information clearly and sensitively.

• Help clients identify solutions and access appropriate support services.

• Maintain accurate and timely case records using Citizens Advice systems.

• Contribute to service delivery, administration and casework activities as required

• Work in line with Citizens Advice quality standards, policies and procedures.

Person Specification

Knowledge, Skills and Abilities

• Excellent communication and active listening skills

• Experience supporting people, particularly those facing challenging or complex circumstances.

• Ability to manage a varied workload with compassion, professionalism and efficiency.

• Good IT skills, including Microsoft Office and digital systems.

•  Strong written and verbal communication skills,

• Ability to explain information clearly and confidently.

• Commitment to equality, diversity, inclusion and the Citizens Advice values.

• Experience in advice work, customer service, call handling or similar client-focused role.

• Knowledge of welfare benefits, debt, energy advice or related advice areas

• Understanding of health & safety, confidentiality, data protection, and safeguarding

• Experience working with a range of organisations, professional and community services.

What we offer:

The opportunity to make a genuine difference in people’s lives.

Comprehensive training and ongoing professional development

Supportive and collaborative team environment.

4.5% employer pension contribution

Flexible working opportunities where service needs allow.

20 days leave (pro rata), plus bank holidays & five office closure days

Additional Information

Appointment to this role will be subject to:

• A satisfactory DBS check.

• Right to Work in the UK verification.

Our Disability Confident Commitment

We are proud to be a Disability Confident Committed employer and welcome applications from disabled people.

 As part of our commitment, we guarantee an interview to disabled applicants who meet the essential criteria for the role.

If you require any adjustments or support during the recruitment process, please let us know and we will be happy to help.

Equality, Diversity and Inclusion

Norfolk Citizens Advice values diversity promotes equality and challenges discrimination. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.

Why join us?
This role offers the opportunity to make a real impact in your local community, helping people navigate difficult situations and access the support they need, while developing valuable skills within one of the UK's most respected advice charities.

 The deadline for submissions is Thursday, 20th August 2026. APPLY HERE.