Work with us

Location: Norfolk (with travel across the county). Hybrid working from one of our locations and from home available by agreement.

Contract Type: Permanent

Salary: £33,000

Hours: Full time – 37 hours per week

Annual Leave: 25 days plus bank holidays (inc. two days in August and three days between Christmas and New Year for office closure)

The Role

We’re looking for a dynamic Communications and Engagement Officer to help create and deliver our communications, branding, and stakeholder engagement. You’ll be a natural communicator who can inspire and connect with diverse audiences—from local residents to business leaders. Your work will help tell our story, amplify our impact, and support key fundraising initiatives.

You’ll be working with our Director of Partnerships and Philanthropy helping to shape and communicate our major projects, events, and campaigns. This is a varied and rewarding role where your ideas and initiative will be valued.

Key Responsibilities

• Delivering clear, compelling communications that reflect our values and impact.

• Internal communications: Lead on internal communications, including newsletters, to share key updates and ensure timely engaging and consistent messaging across the organisation.

• Support Locality Managers to develop accessible promotional materials that raise awareness and support service delivery

• Manage digital channels and create engaging social media content.

• Maintain a 12-month engagement diary content calendar and oversee branded materials.

• Act as a key contact for media and stakeholder enquiries.

• Support fundraising initiatives, including the Patrons’ Club and business supporter network.

• Organise major events such as the AGM and staff conferences.

• Produce impactful case studies and data to support reporting.

About You

Essential:

• Excellent digital and social media skills.

• Confident communicator with presentation experience.

• Able to work independently and as part of a remote team.

• Comfortable working with senior stakeholders.

Desirable:

• Experience in charity, public sector, or commercial communications.

• Fundraising and donor engagement experience.

• Design and promotional material production.

• Project management experience.

Other Requirements

• Based in Norfolk and able to travel across the county.

• Willing to work occasionally out-of-hours to support events.

• Subject to a probationary period.

How to Apply

Please follow this link to apply APPLY HERE

Application Deadline: Sunday 21st June.

Interviews will be held on 1st and 2nd July.

Job Type: Permanent 

Salary: £30,960 per annum 

Hours: 37 hours per week  

Location: West Norfolk based in King’s Lynn 

Pension: 4.5% employer contribution

Annual Leave: 25 days plus bank holidays  

The role 

As Locality Manager, you will lead and develop Citizens Advice services across the King’s Lynn area, including managing local offices and outreach provision. You will ensure people receive timely, high‑quality advice, while supporting staff and volunteers to deliver services that respond to local need. 

This is a varied leadership role combining service management, people development and community engagement, with a clear focus on quality, outcomes and accessibility. 

Key responsibilities 

You will: 

• Lead the day‑to‑day delivery of advice services across King’s Lynn offices and outreach locations 

• Support, supervise and develop staff and volunteers, including recruitment, training and performance reviews 

• Ensure advice quality through case checking, quality assurance and adherence to Citizens Advice standards 

• Record outcomes accurately and contribute to reporting for funders and stakeholders 

• Manage referrals, safeguarding concerns and risk appropriately 

• Develop and maintain effective relationships with local partners and community organisations 

• Oversee office facilities, health and safety, data protection and safeguarding responsibilities 

• Contribute to service development, helping extend access and reach within the local community 

About you 

You are values‑driven, organised and confident in leading others, with a strong commitment to improving outcomes for people facing disadvantage. You are motivated by helping ensure everyone can access free, confidential, impartial and independent advice. 

You will bring a collaborative and inclusive leadership style, bringing positive relationships with staff, volunteers and partners. You will have strong communication, organisational and digital skills, and the ability to balance competing priorities while maintaining high standards of service delivery.  

Essential Skills: 

• Experience managing or supporting people including staff and/or volunteers 

• Strong communication skills with the ability to build trusted, professional relationships with colleagues, partners and clients 

• A good understanding of equality, diversity and inclusion and how this applies within advice services 

• Ability to monitor service quality, manage risk and deliver against agreed outcomes and targets 

• Confident IT skills and experience using digital systems for case recording and reporting 

• Commitment to continuous professional development and maintaining high professional standards 

Desirable: 

• Experience working in advice services or as an accredited adviser 

• Knowledge of key advice areas such as welfare benefits, debt, housing or employment  

• Experience supporting, coordinating or supervising volunteers 

• Understanding of safeguarding and responsibilities and referral pathways within advice or support services 

Closing date for application is Sunday 21st June 2026.  

 Interviews will be held on Monday 29th June 2026. 

APPLY HERE 

Job Type: Permanent (funding currently secured for 12 months and reviewed annually)

Salary: £25,114 per annum

Hours: 37 hours per week

Pension: 4.5% employer contribution

Location: Saffron Housing Trust, Long Stratton, Norwich. (Travel to other sites as required)

Annual Leave: 25 days plus bank holidays

Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you will support people facing a wide range of issues, including benefits, housing and related concerns. You will help clients understand their options, make informed decisions and achieve positive outcomes.

The role involves delivering advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards.

Key responsibilities include:

• Provide accurate, impartial and confidential advice

• Build rapport with clients using empathy, active listening and clear communication

• Support clients to understand their rights, options and next steps

• Maintain accurate case records and contribute to agreed targets

• Respond to NCAN referrals and energy-related enquiries

• Carry out home visits where required, in line with service needs and Lone Working procedures

What we’re looking for:

• Experienced in advice delivery, benefits, or a client-facing / administrative role

• Strong communication skills and a confident telephone manner

• Good IT skills with excellent attention to detail

• Ability to manage your own workload and work effectively as part of a team

• Commitment to equality, inclusion and Citizens Advice values

• Full UK driving licence and access to a car (essential)

We Offer:

• Full training and support, including adviser accreditation

• 4.5% employer pension contribution

• 25 days annual leave plus bank holidays (3 days between Christmas and New Year, 2 days to be taken before the August bank holiday)

• Flexible working opportunities

• Employee Assistance Programme

Closing date: Friday, 5th June 2026. Interview date: Friday, 12th June. This role is subject to a satisfactory DBS and right to work checks.

APPLY HERE