Work with us

Current openings

  • Job Type: Permanent (funding currently secured for 12 months and reviewed annually)

    Salary: £25,114 per annum

    Hours: 37 hours per week

    Pension: 4.5% employer contribution

    Location: Saffron Housing Trust, Long Stratton, Norwich. (Travel to other sites as required)

    Annual Leave: 25 days plus bank holidays

    Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you will support people facing a wide range of issues, including benefits, housing and related concerns. You will help clients understand their options, make informed decisions and achieve positive outcomes.

    The role involves delivering advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards.

    Key responsibilities include:

    • Provide accurate, impartial and confidential advice

    • Build rapport with clients using empathy, active listening and clear communication

    • Support clients to understand their rights, options and next steps

    • Maintain accurate case records and contribute to agreed targets

    • Respond to NCAN referrals and energy-related enquiries

    • Carry out home visits where required, in line with service needs and Lone Working procedures

    What we’re looking for:

    • Experienced in advice delivery, benefits, or a client-facing / administrative role

    • Strong communication skills and a confident telephone manner

    • Good IT skills with excellent attention to detail

    • Ability to manage your own workload and work effectively as part of a team

    • Commitment to equality, inclusion and Citizens Advice values

    • Full UK driving licence and access to a car (essential)

    We Offer:

    • Full training and support, including adviser accreditation

    • 4.5% employer pension contribution

    • 25 days annual leave plus bank holidays (3 days between Christmas and New Year, 2 days to be taken before the August bank holiday)

    • Flexible working opportunities

    • Employee Assistance Programme

    Closing date: Sunday, 12th July 2026. Interview date: Friday, 17th July. This role is subject to a satisfactory DBS and right to work checks.

    APPLY HERE

What we look for

We provide full training for our roles. However, we will favour applicants who demonstrate the following experience:

  • Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice

  • Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority

  • Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment

  • Good IT knowledge and an ability to support clients in accessing information using IT systems

  • Previous experience as an accredited adviser in a similar work environment

  • Experience of supporting volunteers

Please note that you will likely be subject to a DBS and Right to Work Check.

We offer our staff

  • Outline of an open book with a light bulb above it, representing ideas and learning.

    Ongoing support and professional development

    Opportunities to learn, grow and develop your skills throughout your time with us.

  • Line drawing of a piggy bank with a coin featuring a dollar sign being inserted.

    4.5 % employer pension contribution

    Helping you plan for your future with a generous pension contribution.

  • Icon of a lounge chair with an umbrella, representing relaxation or a beach setting.

    25 days annual leave

    Including five set office closure days, and bank holidays.

  • Two hands forming a heart shape with a small heart inside, symbolizing care and love.

    Access to an Employee Assistance Programme

    Including wellbeing support, retail discounts and access to special offers.

  • Line drawing of a person working at a desk inside a house with a clock above.

    Flexible working options

    Supporting a healthy work‑life balance through flexible working arrangements.

  • Blue outline icon of a compact car on a black background.

    Travel expenses covered

    Compensation for work‑related travel expenses.