Work with us

Full Time Roles

Executive Assistant

Norwich

Location : Norwich, Norfolk, travelling to other sites as required

Contract Type: Permanent

Working hours:   22.5 to 37 hours per week

Salary: FTE £27,500

Holidays:  25 days annual leave plus bank holidays

(2 to be taken before the August bank holiday and 3 days

between Christmas & New Year (Pro rata if part time).

Closing date:  Sunday 15th February 2026

Interviews will be held on Thursday 19th or Thursday 26th February.

  • At Norfolk Citizens Advice we are looking for a Executive Assistant to join our team.

    The Executive Assistant plays a vital role in supporting strong governance and ensuring the smooth day-to-day operations. Working closely with the CEO, Trustees, and Leadership Team, you will provide high-quality administrative and governance support to keep our work coordinated and effective.

    Key area of responsibility

    • Manage the CEO’s, diary and inbox and workload management.

    • Act as secretariat for Board and committee meetings; schedule meetings, prepare/distribute papers, and draft minutes.

    • Maintain governance policies and procedures ensuring compliance and timely reviews

    • Coordinate annual governance activities (Board cycle, AGM, away days)

    • Support compliments and complaints processes with accurate recordings and timely responses

    • Maintain accurate and timely H&S documentation

    • Assist with data, reporting, and system administration

    • Strong digital capability, including confidence Microsoft 365, and collaboration tools.

    • Excellent attention to detail and clear written communication

    • Confident, professional documentation production

    • Ability to travel between sites (car access required).

    • Strong organisation and time management skills, capable of balancing multiple responsibilities

Job Description
Apply here

What we look for

We provide full training for our roles. However, we will favour applicants who demonstrate the following experience:

  • Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice

  • Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority

  • Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment

  • Good IT knowledge and an ability to support clients in accessing information using IT systems

  • Previous experience as an accredited adviser in a similar work environment

  • Experience of supporting volunteers

Please note that you will likely be subject to a DBS and Right to Work Check.

We offer our staff

  • Ongoing support and professional development

    Opportunities to learn, grow and develop your skills throughout your time with us.

  • 4.5 % employer pension contribution

    Helping you plan for your future with a generous pension contribution.

  • 25 days annual leave

    Including five set office closure days, and bank holidays.

  • Access to an Employee Assistance Programme

    Including wellbeing support, retail discounts and access to special offers.

  • Flexible working options

    Supporting a healthy work‑life balance through flexible working arrangements.

  • Travel expenses covered

    Compensation for work‑related travel expenses.