Our News
Introducing the Norfolk Spotlight
The Norfolk Spotlight is our quarterly open meeting where we share trends that we’ve identified in the issues faced by Norfolk communities.
Fairer, Warmer, Cheaper: The New Energy Bill Support Policies
In this era of high energy prices, we strive to help consumers stay afloat. To uncover the best response to the rising energy prices, we employed the Social Market Foundation and Public First to produce a report on the current system of policies supporting households with high energy bills. This is what they found…
Research on the ‘Making a Difference' Project at Norwich Foodbank
Doctors Sarah Hanson and Bryony Porter have found evidence that our advice service offered alongside Foodbank services across Norfolk is effective at providing support and making a long-lasting impact on people’s lives.
Impact Report 2021-22
If you’re curious to know more about how and who we’ve helped in the community within the last year, look no further than our Impact Report.
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Chloe champions the Deaf community
We spoke to Chloe about her experience at Citizens Advice Doncaster.
Jan 6 - Emily Nix -
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Adulting 101: What you need to know if you’re leaving school
Here’s our top tips and life hacks for successful ‘adulting’.
Jul 29 - Lauren Feast
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Stop, Think, Call: Avoiding scams on WhatsApp
We receive at least one report of a phone scam everyday.
Jul 25 - Emily Nix
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1 year on from Ofcom’s complaints guidance
Is it any easier to complain about a parcel delivery gone wrong?
Jun 27 - Kirstin Latimer
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Why the next government must act on Buy Now Pay Later regulation
3 years ago the Woolard Review was published calling for urgent regulation of Buy Now Pay Later (BNPL) products.
Jun 26 - Chloe Maughan
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Complaints figures drive customer service in energy market to new lows
Does a consumer duty hold the key to better outcomes for consumers.
Jun 25 - Danny Magill
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The next government will be reforming welfare
There are 2 ways of tackling the cost of living: raising people’s incomes or bringing down costs, with welfare part of the former.
Jun 24 - Craig Berry
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The energy affordability crisis is far from over
Over the years Warm Home Discount has fallen behind both energy costs and inflation.
Jun 20 - Tom Brooke Bullard
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Living or surviving: Why we need a manifesto for living standards
At the last 3 general elections, our top advice issues were all about helping people access benefits they’re entitled to.
Jun 10 - Emer Sheehy
