Volunteer and make a difference
Become a local Citizens Advice volunteer adviser
What our volunteers are saying
Hear from Jude sharing her experience as a Volunteer Advisor.
“Volunteering has made a huge difference to me.”
Claire is a volunteer adviser.
“I’d been tempted to apply for a volunteer role at Citizens Advice for a long time. I was a bit worried if I would be accepted because I have cerebral Palsy. I was delighted to find out that this was no problem at all.
I was surprised at the different ways that people can access advice. I originally thought it was just telephone advice. I was so happy that I could be an adviser and give advice via email.
As an adviser, I work remotely and give clients advice on their issues on the email channel. The thing I enjoy most about my role is knowing that I’m helping someone when I give advice.
Volunteering has made a huge difference to me. I really enjoy the routine of volunteering and I am more happy, confident and it has really helped me with my reading abilities.
I’ve been with Citizen’s Advice for over a year now and enjoyed every minute!”
Hannah, John, Jane and Ros talk about what they do as part of our digital team and how they support our clients.
“I really love this role.”
David has been volunteering with Citizens Advice for over 2 years. He was previously a volunteer with the Blind Society.
“Since volunteering with Citizens Advice I’ve gained more administrative and interpersonal skills. I’m an administrative assistant at reception. My day to day work is giving forms to clients, making copies of documents, speaking with clients who are waiting and generally being a helpful person.
Before becoming a volunteer at Citizens Advice I had to do a test and an induction. I’m visually impaired so find it difficult to read. To support me someone sat with me to read the questions which really helped. I have not needed any adjustments at work so far but am sure should I need any they would be put in place.”