Our News
One person every 10 seconds is cut off from their energy supply.
In 2022 Citizens Advice saw more people who can't top up their prepayment meter than in the whole of the last 10 years combined.
Increasing energy bills
Many households saw their energy bills rise by around 54% in April 2022 (unless they in a fixed deal). On average, that is a rise of more than £700 per year!
If you’re on a fixed deal, the unit price of your energy will not go up until your fixed plan ends and you are moved onto a variable default tariff. If you’re not sure what tariff you are on, check your bill or contact your energy supplier.
Energy - if your energy company goes bust!
If your energy company goes bust
You’ll still have gas and electricity if your energy supplier goes out of business. Take meter readings.
The gas and electricity regulator, Ofgem, will move you to a new supplier. This usually takes a few weeks.
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Chloe champions the Deaf community
We spoke to Chloe about her experience at Citizens Advice Doncaster.
Jan 6 - Emily Nix -
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Adulting 101: What you need to know if you’re leaving school
Here’s our top tips and life hacks for successful ‘adulting’.
Jul 29 - Lauren Feast
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Stop, Think, Call: Avoiding scams on WhatsApp
We receive at least one report of a phone scam everyday.
Jul 25 - Emily Nix
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1 year on from Ofcom’s complaints guidance
Is it any easier to complain about a parcel delivery gone wrong?
Jun 27 - Kirstin Latimer
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Why the next government must act on Buy Now Pay Later regulation
3 years ago the Woolard Review was published calling for urgent regulation of Buy Now Pay Later (BNPL) products.
Jun 26 - Chloe Maughan
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Complaints figures drive customer service in energy market to new lows
Does a consumer duty hold the key to better outcomes for consumers.
Jun 25 - Danny Magill
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The next government will be reforming welfare
There are 2 ways of tackling the cost of living: raising people’s incomes or bringing down costs, with welfare part of the former.
Jun 24 - Craig Berry
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The energy affordability crisis is far from over
Over the years Warm Home Discount has fallen behind both energy costs and inflation.
Jun 20 - Tom Brooke Bullard
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Living or surviving: Why we need a manifesto for living standards
At the last 3 general elections, our top advice issues were all about helping people access benefits they’re entitled to.
Jun 10 - Emer Sheehy
