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Minerva Training
The services we offer are:
-practically focused and rooted in our day to day experience of advice giving and the continual changes in the needs of our clients
-developed from the regular training we make available to our own staff and volunteers to give them the skills to do deliver our services
- based on our experience of providing mentoring, coaching and appraisal to staff of other organisations, particularly in the field of debt casework
Training courses
The training courses we offer vary over time. Currently we are able to offer the following subject to demand.
- Dealing with Debt problems
- Strategies for non-priority creditors
- Welfare Benefits - the basics
The courses are rooted in our day to day experience of advice giving and changing client need.
Who are the courses aimed at?
The courses are aimed at those who fall into one or more of the following categories
- Deal with or advise clients who are potentially in financial difficulty
- Need an awareness of debt or benefits issues in order to work more effectively with clients
- Are interested in forming the links with CAB debt or welfare benefits services
- Want to gain a greater understanding of welfare benefits or debt issues
Trainers
Practically focused, our professional trainers are skilled and knowledgeable in their areas. As a client focused service provider, we continue to improve and updatie our content in response to changes in government policy and practice, client experience and feedback from delegates.
Location
We are able to offer the option of running our courses either at our offices in the centre of Norwich, or on-site at a mutually convenient location in Norfok. The Bureau based training will take place in our Training Room at St. Vedast House, 5 – 7 St. Vedast Street, Norwich, NR1 1BT. Car parking is available nearby and the Training Room has disability access.
Fees
Contact us to discuss fees - they are set at a competitive level and geared to your particular needs
How to Book
Detils of planned courses, locations, booking details and fees will be this site. Meanwhile, please contact Steve Wiseman, Bureau Chief Executive on s.wiseman@ncab.org.uk
Courses planned for the year
Set out below are details of examples of courses we can deliver the year. If required we would be able to consider bespoke courses to suit your needs. Please contact us if you have a particular course in mind
Course 1 - Dealing with Debt Problems
Date:
Time:
Course Objectives
- Enable delegates to identify clients appropriate for referral
- Raise awareness of the core issues surrounding debt
- Develop awareness of the money advice process
Who the Course Is For
- Anyone who deals with or advises clients who are potentially in financial difficulty
- Anyone interested in forming the links with CAB debt services, or who simply wants to gain a greater understanding of money advice
Course Content
1. Introduction
2. Why do people get into debt
3. What happens if they fail to pay
4. The debt advice Process
5. Identifying and sorting debts
6. Priority debts
6. Maximising income
7. Non-priority debts
8. Strategies for non-priority debts
9. Close & evaluation
Course 2 - Strategies for non-priority creditors
Course objectives
- Develop and enhance your awareness of the strategies available for dealing with non-priority creditors
- Be able to explain the advantages and disadvantages of each
- Be able to identify appropriate strategies for a given debt situation
Who the Course Is For
- Anyone who deals with or advises clients who are potentially in financial difficulty
- Anyone interested in forming the links with CAB debt services, or who simply wants to gain a greater understanding of money advice
Course content
The following strategies are covered:
1. Nil payments/freeze
2. Token payments
3. Equitable distribution (pro-rata)
4. Time-limited pro-rata
5. Admin order
6. Bankruptcy
7. Write-offs
8. Partial write-offs
9. Lump sum in full and final settlement
10. Individual Voluntary Arrangement
11. Combinations
12. Debt relief orders
Course 3 - Welfare Benefits - The Basics
Date:
Time:
Course Objectives
To enable delegates to gain a basic understanding of the benefit system.
Who the Course is For
The course is for anyone wishing to gain a basic understanding of the benefit system.
Course Content
- Structure of the welfare benefits system
- The eligibility rules
- The Social Fund
- Case studies - identifying welfare benefits
- Administration of welfare benefits
- Calculating means tested benefits and tax credits
- Appeals processes
- Common benefit problems
- Case studies – identifying solutions from your clients
- Referrals and advice
