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Dealing With Challenging Behaviour
COURSE OUTLINEDealing With Challenging Behaviour 9.15am Coffee/Tea 9.30am Introductions and expectations What are the differences between Assertiveness & Aggression? What factors can incite and maintain aggression? Responding to aggression ~ The do's and don'ts! Managing the conflict Producing an action plan to apply conflict management in practice Closing questions 4.30pm Close Contact Helen Stoker, Norwich CAB, 01603 679636, h.stoker@ncab.org.uk. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
